Indire Limited | Effective Date: 11 July 2026 | Last Updated: 11 July 2026
1. Introduction
Welcome to Indire Limited (“Indire”, “Company”, “we”, “our”, or “us”).
Your privacy is important to us. This Privacy Policy explains how we collect, use, store, protect, disclose and process your personal information when you visit www.indire.ie, contact us, enquire about our products or services, or otherwise interact with our business.
Indire Limited is committed to protecting your personal information in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”), the Irish Data Protection Act 2018, and other applicable privacy legislation.
By using our website, you acknowledge that you have read this Privacy Policy.
2. Company Information
Company Name : Indire Limited
Company Registration Number : 549181
Registered Office : Clonee, Dublin 15, Ireland
Telephone :+353 89 605 3866
Email : indireltd@gmail.com
Website : www.indire.ie
3. Scope of this Policy
This Privacy Policy applies to :
• Visitors to our website
• Individuals submitting enquiries
• Customers
• Prospective customers
• Persons contacting us by email
• Persons contacting us via WhatsApp
• Telephone enquiries
This policy does not apply to third-party websites linked from our website.
4. Data Controller
For the purposes of GDPR, Indire Limited is the Data Controller of the personal data collected through this website.
As Data Controller, we determine how and why your personal data is processed.
5. Personal Information We Collect
We collect only the information necessary for us to respond to enquiries and provide our services.
Information You Provide
When submitting an enquiry through our website, we may collect:
• Full Name
• Phone Number
• Email Address (if provided)
• Details of your enquiry
• Preferred contact method
Information Collected Automatically
When you visit our website we may automatically collect technical information including:
• IP Address
• Browser type
• Device type
• Operating System
• Pages visited
• Date and time of visit
• Website usage statistics
This information is primarily collected using cookies and Google Analytics.
6. Information Collected via WhatsApp
If you contact us using the WhatsApp button on our website, we may receive:
• Your phone number
• Your WhatsApp profile name
• Profile photograph (if visible)
• Messages sent to us
• Images or documents you voluntarily provide
Your communications via WhatsApp are also subject to WhatsApp’s own Privacy Policy.
7. Information Collected by Telephone
When you call us we may record:
• Your name
• Phone number
• Details relating to your enquiry
• Installation location
• Appointment details
We do not routinely record telephone calls.
8. How We Use Your Information
Your personal information may be used to:
• Respond to your enquiries
• Arrange quotations
• Schedule installations
• Provide servicing
• Process warranty claims
• Contact you regarding appointments
• Improve customer service
• Improve website performance
• Detect fraudulent activity
• Maintain business records
• Comply with legal obligations
We will not use your personal information for unrelated purposes without an appropriate legal basis or your consent where required.
9. Legal Basis for Processing
Under Article 6 of the GDPR, we process personal data only where a lawful basis applies.
Depending on the circumstances, processing may be based on:
• Your consent (for example, where you choose to submit an enquiry or accept optional cookies)
• Steps taken at your request before entering into a contract (such as providing quotations or arranging installation)
• Performance of a contract (where you purchase products or services from us)
• Compliance with legal obligations (including accounting, taxation, warranty, and regulatory requirements)
• Our legitimate interests (such as operating, securing, and improving our website and responding to customer enquiries), provided those interests do not override your rights and freedoms.
Where we rely on your consent, you may withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before it was withdrawn.
10. Cookies and Similar Technologies
Our website uses cookies and similar technologies to improve functionality, remember preferences, analyse website performance and enhance your browsing experience.
Cookies are small text files stored on your device when you visit our website.
We use the following categories of cookies:
A. Strictly Necessary Cookies
These cookies are essential for the operation and security of the website and cannot normally be disabled through our cookie preference centre.
Examples include cookies that:
• Maintain website security.
• Enable page navigation.
• Remember cookie consent preferences.
• Support website functionality.
B. Analytics Cookies
With your consent (where required), we use analytics cookies to understand how visitors interact with our website.
These cookies help us understand:
• Which pages are most popular.
• Time spent on pages.
• Number of visitors.
• Device types.
• Geographic regions (aggregated).
• Website performance.
This information helps us improve our services and user experience.
C. Third-Party Cookies
Our website may incorporate content or services provided by third parties, including:
• Google Maps
• Google Analytics
• Facebook
• Instagram
• WhatsApp
These third parties may set cookies in accordance with their own privacy policies. We encourage you to review those policies separately.
11. Google Analytics
We use Google Analytics to better understand website usage and improve our website.
Google Analytics may collect information such as:
• IP address (which may be anonymised where configured).
• Browser type.
• Device information.
• Pages visited.
• Time spent on pages.
• Referring website.
• Approximate geographic location.
Google Analytics processes data in accordance with Google’s applicable privacy terms.
Where required by law, analytics cookies will only be activated after you have given your consent through our cookie banner.
12. Google Maps
Our website includes Google Maps to help visitors locate our registered office or service location.
When you interact with Google Maps, Google may collect certain technical information, including your IP address and device details, in accordance with Google’s privacy practices.
Indire Limited does not control the processing of data carried out by Google through this service.
13. Social Media Links
Our website contains links to our official Facebook and Instagram pages.
Selecting these links will redirect you to those platforms, which process personal information in accordance with their own privacy policies.
Any interaction with those platforms is governed by their respective terms and privacy notices.
14. WhatsApp Communications
Our website includes a WhatsApp contact button to allow customers to communicate with us.
When using WhatsApp:
• Your phone number becomes visible to us.
• Messages are transmitted using WhatsApp’s platform.
• Communications may be encrypted by WhatsApp.
• WhatsApp processes personal information under its own privacy policy.
Please avoid sending highly sensitive personal information through WhatsApp unless necessary.
15. Disclosure of Personal Information
We do not sell, rent or trade personal information.
We may disclose personal information only where necessary to:
• Respond to your enquiry.
• Provide installation or after-sales support.
• Comply with legal obligations.
• Protect our legal rights.
• Respond to lawful requests from public authorities.
• Prevent fraud or security incidents.
Where third-party service providers process personal information on our behalf, they are expected to handle such information appropriately and in accordance with applicable data protection requirements.
16. International Data Transfers
Some third-party services used by our website may involve the transfer or processing of personal information outside the European Economic Area (EEA).
Where such transfers occur, we seek to ensure that appropriate safeguards are in place, such as:
• Adequacy decisions issued by the European Commission.
• Standard Contractual Clauses (SCCs).
• Other safeguards recognised under applicable data protection law.
17. Data Security
We implement reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure or destruction.
These measures may include:
• Secure hosting.
• SSL/TLS encryption where available.
• Access controls.
• Password-protected systems.
• Software updates and security monitoring.
• Limited access to customer information.
While we take reasonable precautions, no internet transmission or electronic storage system can be guaranteed to be completely secure.
18. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or to comply with legal obligations.
Indicative retention periods include:
Information Typical Retention Period
Website enquiries Up to 24 months
Customer correspondence Up to 7 years where relevant to contracts or legal obligations
Warranty records Duration of warranty plus any applicable limitation period
Analytics data According to Google Analytics settings
Where personal information is no longer required, we will securely delete or anonymise it where reasonably practicable.
19. Your Rights Under the GDPR
Subject to applicable law, you may have the following rights regarding your personal data.
Right of Access
You have the right to request confirmation as to whether we process your personal data and, where applicable, obtain a copy of that data together with information about how it is used.
Right to Rectification
If any personal information we hold is inaccurate or incomplete, you may request that we correct or update it.
Right to Erasure (“Right to be Forgotten”)
You may request deletion of your personal data where:
• it is no longer necessary for the purpose collected;
• you withdraw consent (where consent is the legal basis);
• you successfully object to processing;
• the processing is unlawful; or
• deletion is required by law.
This right is not absolute and may not apply where we must retain information to comply with legal obligations, establish or defend legal claims, or fulfil contractual responsibilities.
Right to Restrict Processing
You may ask us to temporarily restrict processing of your personal information in certain circumstances, such as while the accuracy of information is being verified or where you have objected to processing.
Right to Data Portability
Where processing is based on your consent or a contract and carried out by automated means, you may request a copy of your personal data in a structured, commonly used, and machine-readable format, or ask that it be transferred to another controller where technically feasible.
Right to Object
You may object to processing based on our legitimate interests where your particular circumstances justify doing so.
Where we process personal data for direct marketing, you have the right to object at any time.
Rights Relating to Automated Decision-Making
Indire Limited does not use automated decision-making or profiling that produces legal or similarly significant effects on individuals through this website.
20. Exercising Your Rights
If you wish to exercise any of the rights described in this Privacy Policy, please contact us using the contact details below.
To protect your privacy, we may ask for reasonable information to verify your identity before responding to your request.
We aim to respond within the timeframes required by applicable data protection law.
21. Complaints
If you believe that your personal information has been processed in a manner that does not comply with applicable data protection law, you have the right to lodge a complaint with the Irish supervisory authority.
At the time of publication, this authority is the Data Protection Commission (Ireland).
We encourage you to contact us first so that we have an opportunity to address your concerns.
22. Children’s Privacy
Our website is intended for general business and consumer use and is not directed at children under the age of 16.
We do not knowingly collect personal information from children through our website.
If we become aware that personal information relating to a child has been submitted without appropriate authorisation where required, we will take reasonable steps to delete such information.
23. Third-Party Websites
Our website may contain links to external websites and services, including:
• Google Maps
• Facebook
• Instagram
• WhatsApp
These websites operate independently of Indire Limited.
We are not responsible for the privacy practices, security or content of third-party websites. Users should review the privacy policies of those third parties before providing personal information.
24. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, website functionality, legal obligations or regulatory guidance.
The updated version will be published on our website together with the revised “Last Updated” date.
Where required by law, we will notify users of material changes using appropriate methods.
25. Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact:
Indire Limited
Company Number: 549181
Registered Office: Clonee, Dublin 15, Ireland
Telephone: +353 89 605 3866
Email: indireltd@gmail.com Website: www.indire.ie